OASYS Billing

For the most expeditious handling of your billing inquiries, please fill in and submit the form below to our billing department. If you need to reach the billing department by phone, please call between the hours of 9am to 5pm EST Monday to Friday and a billing representative will be pleased to assist you.

Domain Name:
Subject:
Name:
Telephone:
E-Mail:
User Name:
Password:
Comments:

General Billing information

OASYS bills in 3, 6 and annual increments and requires a minimum three month contract. We accept VISA and MasterCard as well as check or money orders.

How do I change account billing frequency and mode of payment?

Please contact our accounting department via our online form for assistance with updating your account.

How do I update account contact information?

Please use the above online form to notify our accounting department of any changes. You should also update your contact information listed with the InterNIC.

How do I get copies of my invoices?

If in the future you would like to receive a hard copy of your renewal, simply contact our billing department via our online form and request the invoices on your domain. Please note that these requests may take between 2 and 5 business days to process.

What is your renewal procedure?

Renewal billing batches are generated every business day, Monday through Friday, for account renewals. The customer's credit card is then charged for each transaction in the batch.

Our invoice date is the renewal date. If your billing is by credit card and payment is declined, three attempts will be made and then you will be contacted for new billing information.

We require notification of non-renewal by fax, mail, phone, or email within 30 days prior to your renewal date. If you do not provide this notice, your account will be renewed and non-refundable for the renewed billing term.

Refund Policy

Each of OASYS's web hosting plans carries a 30 day money back guarantee. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract amount excluding mandatory setup fees. There are no refunds on prepaid amounts after the 30 day money back period has elapsed.

There are no refunds on a la carte services or dedicated servers.

Who shall I contact regarding InterNIC billing?

Questions regarding InterNIC Invoicing and Payment Procedures should be referred to Registration Services. You can reach them by calling (703) 742-4777 and selecting option number 1 or you may email them at help@internic.net. You can find more information about InterNIC billing procedures and other information from their web site.

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